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FAQ
Smart HMI
Q.
[R Series] How to Change the IP Address Using a Touch Button During Operation
Function/Development
A.
In TOP Design Studio, this can be implemented using either Special Functions in the [Effect & Action] page or a script function.
 
1. Using Special Functions in the [Effect & Action] Page

In the [Action] tab, select [Special], then choose [System] to open the available Action menu.
 
Since this involves changing the PLC IP address, select the [PLC IP Change] menu.
You can then configure the new IP address as shown in the example below.
 

You can also:
Use the [HMI IP Change] menu to change the IP address of the TOP unit.
Use [HMI IP Read] or [PLC IP Read] to retrieve the current IP addresses of the HMI or PLC, respectively.
 
 
2. Using Script Functions
To implement this using a script, open the [Function] menu at the top and search for "IP".
You will find relevant functions, including [SetPLCIPAddress], which can be used to change the PLC IP address programmatically.
 
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Q.
2D/3D CAD Drawings Required
Service
A.
The 2D/3D CAD drawing files can be downloaded from our official website.

Please go to the [Product] menu, select the relevant product, then navigate to the product detail page.
From there, click on [Smart HMI/Smart SCADA/Smart Device]-[Product]-[Drawings] to download the CAD files.
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Q.
[R Series] Invalid Floating Point Operation” Error When Running TDS
Software
A.
This issue occurs when your PC is unable to load the Tahoma font. It may be caused by the Tahoma font being modified or corrupted by another program, making it unusable.
 
To resolve this issue, please download the Tahoma font from a reliable source on the internet and overwrite the existing file in the following directory [C:\Windows\Fonts].
 
After replacing the font, try running the program again.
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Q.
[XTOP] How to Download (Transfer) FONT Files
File transfer
A.
The method for transferring font files to XTOP devices varies depending on the OS version.
You can check the OS version by going to [Menu Screen]-[System Information] on your XTOP device.
 
 
* For OS Version V3.1:
1. Launch the [Transfer Menu-Excute Transmitter] menu in XDesignerPlus V2.6.

2. Click the [File Select] button and select the following font files [88Eng 816Eng 1616HanMingchoGothic 1632Eng 3232HanGothic 0606Eng 1212Eng Rev.FON]. (You can download these font files from our official website.)

3. Choose the appropriate transfer channel (Ethernet/USB/Serial) based on your cable connection, then click the [Transfer] button to begin transferring the font files.
 
* For OS Version V4.8:
1. Launch the [Transfer Menu-Execute Transmitter] menu in XDesignerPlus V4.8.

2. At the top left, select [OS FONT], then click the [...(File Select)] button located in the middle-right area.
   Navigate to the path: C:Program Files (x86)M2I CorpXDesignerPlus4OSFONT, and select the font file (FONT00_....FON). 
   Make sure to change the file type to [Font File (*.Fon)] to view the font files.

3. Based on your connection type, select the appropriate transmtting channel (Ethernet/USB/Serial) from the top right, then click the [Transfer] button to send the font files.
 
 
* Note for TOPR/RX/RW/RE/RH Series: For these models, the OS is updated automatically when the project file is transferred. Therefore, OS/FONT files cannot be transferred separately.
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Q.
[XTOP] How to Download (Transfer) OS Files
Product
A.
The method to transfer OS files varies depending on the OS version of the XTOP product.
 
You can check the OS version on the XTOP device under [Menu Screen] – [Information].
 
If the OS version is V3.1
1. Run the software XDesignerPlus V2.6 and select the [Transfer – Run Transmitter] menu.
 
2.Click the [File Select] button and choose the file named [xtop rom2 v3.1(20**..).bin] from the path:
C:\Program Files (x86)\M2I Corp\XDesignerPlus\OS
(The path may vary depending on your initial software installation.)
 
3.Set the transfer channel (Ethernet/USB/Serial) according to the cable connected to the XTOP device, then click the [Transfer] button to send the OS file.
 
4.After the transfer completes, the device will automatically reset.
 
If the OS version is V4.8
1.Run the software XDesignerPlus V4.8 and select the [Transfer – Run Transmitter] menu.
 
2.On the top left, select [Transfer OS and Font], then click the [File Select] button in the middle right. Choose the OS file starting with OS0000 from the path:
C:\Program Files (x86)\M2I Corp\XDesignerPlus4\OS\OS
(You must change the file type filter to [OS File (*.bin)] to see the OS files. Files starting with OS1000 are for HTOP devices.)
 
3.Set the transfer channel (Ethernet/USB/Serial) at the top right according to the cable connected to the XTOP device, then click the [Transfer] button to send the OS file.
 
Additional Note
For TOPR/RX/RW/RE/RH series, the OS is automatically updated when transferring project (drawing) files, and OS/Font files cannot be transferred separately.
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Q.
[R Series] Which Software Should I Download for R Series Products?
Product
A.

To program TOPR, TOPRX, TOPRW, TOPRE, TOPRH, and TOPVIEW products, you need to download the software from our official website.

 

After registering as a member and logging in, go to [Service] – [Download] – [Software] on the website and download [TOP Design Studio].

 

The software is provided free of charge.

 

TOPVIEW (SCADA) projects are also created using TOP Design Studio.
However, to run TOPVIEW (SCADA), you must purchase a TOPVIEW (SCADA) Key Lock.

 

Please note: TOP Design Studio software is not compatible with XTOP products.

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Q.
[XTOP] How to Upgrade the OS from V3.1/V2.4 to V4.8
Product
A.

To upgrade the OS of your XTOP device from V3.1 or V2.4 to V4.8, please follow the steps below:


Run XDesignerPlus V4.8 and select the [Transfer] – [OS Upgrade] menu.


Note 1: OS upgrades can only be performed via USB cable. If you use the [Transfer – Run Transmitter – Transfer OS and Font] menu instead of the OS Upgrade menu, you can upgrade using a serial or Ethernet cable. Please refer to the attached file for details.


Note 2: Upgrading the OS will delete all project files from the XTOP device. If you need to keep your project files, use XDesignerPlus V2.6 to upload and back them up before proceeding.


The OS upgrade process will sequentially transfer the Boot, Font, and OS files. After the Boot file is transferred, the XTOP device will automatically reset, and then the Font and OS files will be transferred in order.


If the upgrade is interrupted and the Font or OS files are not transferred correctly, the screen will remain black and display [Boot Mode], indicating only the Boot file has been transferred. In this case, simply run the [OS Upgrade] menu again to complete the upgrade.


Once the upgrade is complete, the device will enter touch calibration mode. Please follow the on-screen instructions to calibrate the touch panel accurately.


Tip: If the Font file was not transferred properly, text on the screen may appear as black squares.

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Q.
[XTOP] How to Enter the Menu Screen
Product
A.

To enter the menu screen, follow these steps:

  1. Turn off the power to the XTOP device.

  2. While turning the power back on (resetting from OFF to ON), continuously tap the very top edge of the screen (left or right side does not matter) at 0.5-second intervals. After the Project Loading completes, the main menu (menu screen) will appear.

 

Menu Screen Details

  • For OS version V3.1: The top of the screen displays [Main Menu (Model Name)].

  • For OS version V4.8: The top of the screen displays only the model name.

  • The current time is shown in the bottom right corner.

  • The letter "A" (or "가") to the left of the time is a button to switch between Korean and English input modes.

  • To return to the operation (RUN) screen:

    • For OS V3.1: Press the [X] button at the top right corner.

    • For OS V4.8: Press the [RUN] button.

 

For a video guide on how to enter the menu screen of XTOP products, please refer to the M2I Corporation YouTube channel:

https://www.youtube.com/watch?v=itHQo9dtBc4

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Q.
[XTOP] How to Transfer Project Files (Drawings) Using a USB Memory Stick
Product
A.

The method for transferring files varies depending on the OS version of the XTOP product.

You can check the OS version on the XTOP device by navigating to [Menu Screen] - [Information].

 

If the OS version of your XTOP device is V3.1:

  1. Insert the USB memory stick into your PC. Create a folder named [-HMI-] on the USB, and then create a [SYS] folder inside it.

  2. Run the XDesignerPlus V2.6 software and go to [Transfer] - [Build and Transfer]. In the Project Builder screen, click the [Create TRN] button at the top and save the file as [PIC00000.trn] inside the SYS folder under the -HMI- folder on the USB memory stick.

  3. Insert the USB memory stick into the XTOP device. On the main menu screen of the touch panel, go to [Initial Settings] - [12. Import from USB], select [Project], and press the Enter key.

Note: The OS file for XTOP can be found in the XDesignerPlus installation path ([C:Program Files (x86)M2I Corp\XDesignerPlus\OS]). Save the OS file for XTOP (e.g., xtop rom2 v3.1(2013-10-28).bin) as [OS000000.bin] inside the SYS folder under the -HMI- folder on the USB memory stick, and proceed in the same way as above.

 

If the OS version of your XTOP device is V4.8:

  1. Run XDesignerPlus V4.8 and select [Transfer] - [Build and Transfer].

  2. In the [Project Builder] screen, click [Create TRZ] at the top to save the TRZ file.

  3. Change the extension of the TRZ file to .zip and extract its contents.

  4. Copy all extracted files and paste them into the [PRJ] folder inside the [-HMI-] folder on the USB memory stick.

  5. Insert the USB memory stick into the XTOP device. On the menu screen, go to [Interface] - [USB Storage] - [File Copy]. Select [Project File] as the file type, then press the [USB->HMI] button to download the project from the USB to the XTOP device.

  6. Once the copy is complete, remove the USB memory stick and reset the device power.

 

If you need further clarification or have additional content to translate, feel free to provide more details!

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Q.
[How to Diagnose XTOP Power Issues] Device Not Powering On
Product
A.
First, check the LED indicator located at the bottom-left corner on the front of the XTOP device.
 
1. LED is Green: This means the mainboard is booting normally.
-> Action:
1) If the LED is green but the screen remains blank, it may be a display (LCD) issue, not a power issue. This is often mistaken as the device not turning on.
   Since this is likely a hardware problem, please contact Customer Support Center.
2) If an English message appears on the screen instead, it may be a software issue. In that case, please contact the Technical Support Center.
 
 
2. LED is Red: This means the mainboard is not booting properly.
-> Action: There could be various causes, such as hardware failure or damage from moisture, dust, or corrosion. Please contact Customer Support for repair service.
 
 
3. LED is Off (No Response)
-> Action: Check the power input port on the back of the device and make sure it is receiving the correct rated power supply. 
If power is being supplied correctly but the device is still unresponsive, contact Customer Support center.
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