서브 내용 영역 바로가기
KOR ENG CHN

Integrated search
  • Recent search terms
  • Popular search term top 10
    1 qBTm -
    2 TOPRW0700WD -
    3 XTOP -
    4 TOPRW1000WD -
    5 TOP -
    6 -
    7 TOPRX -
    8 xtop07tw -
    9 VNC -
    10 the -
Site Map

You can see the full service provided by M2I.

Log In Sign up for membership

Service

Home
Service
Company SmartFactory Product Service IR
FAQ
Service Center Download Technical Support FAQ
Smart HMI
Smart HMI Smart SCADA Smart DEVICE Smart Factory Solution
We will do our best to satisfy our customers.
Service Center Download Technical Support FAQ
FAQ
Smart HMI(10) Smart SCADA(0) Smart DEVICE(0) Smart Factory Solution(0)
Smart HMI
Q.
[XTOP] How to Download (Transfer) OS Files
Product
A.
The method to transfer OS files varies depending on the OS version of the XTOP product.
 
You can check the OS version on the XTOP device under [Menu Screen] – [Information].
 
If the OS version is V3.1
1. Run the software XDesignerPlus V2.6 and select the [Transfer – Run Transmitter] menu.
 
2.Click the [File Select] button and choose the file named [xtop rom2 v3.1(20**..).bin] from the path:
C:\Program Files (x86)\M2I Corp\XDesignerPlus\OS
(The path may vary depending on your initial software installation.)
 
3.Set the transfer channel (Ethernet/USB/Serial) according to the cable connected to the XTOP device, then click the [Transfer] button to send the OS file.
 
4.After the transfer completes, the device will automatically reset.
 
If the OS version is V4.8
1.Run the software XDesignerPlus V4.8 and select the [Transfer – Run Transmitter] menu.
 
2.On the top left, select [Transfer OS and Font], then click the [File Select] button in the middle right. Choose the OS file starting with OS0000 from the path:
C:\Program Files (x86)\M2I Corp\XDesignerPlus4\OS\OS
(You must change the file type filter to [OS File (*.bin)] to see the OS files. Files starting with OS1000 are for HTOP devices.)
 
3.Set the transfer channel (Ethernet/USB/Serial) at the top right according to the cable connected to the XTOP device, then click the [Transfer] button to send the OS file.
 
Additional Note
For TOPR/RX/RW/RE/RH series, the OS is automatically updated when transferring project (drawing) files, and OS/Font files cannot be transferred separately.
is the problem solved? View More
Q.
[R Series] Which Software Should I Download for R Series Products?
Product
A.

To program TOPR, TOPRX, TOPRW, TOPRE, TOPRH, and TOPVIEW products, you need to download the software from our official website.

 

After registering as a member and logging in, go to [Service] – [Download] – [Software] on the website and download [TOP Design Studio].

 

The software is provided free of charge.

 

TOPVIEW (SCADA) projects are also created using TOP Design Studio.
However, to run TOPVIEW (SCADA), you must purchase a TOPVIEW (SCADA) Key Lock.

 

Please note: TOP Design Studio software is not compatible with XTOP products.

is the problem solved? View More
Q.
[XTOP] How to Upgrade the OS from V3.1/V2.4 to V4.8
Product
A.

To upgrade the OS of your XTOP device from V3.1 or V2.4 to V4.8, please follow the steps below:


Run XDesignerPlus V4.8 and select the [Transfer] – [OS Upgrade] menu.


Note 1: OS upgrades can only be performed via USB cable. If you use the [Transfer – Run Transmitter – Transfer OS and Font] menu instead of the OS Upgrade menu, you can upgrade using a serial or Ethernet cable. Please refer to the attached file for details.


Note 2: Upgrading the OS will delete all project files from the XTOP device. If you need to keep your project files, use XDesignerPlus V2.6 to upload and back them up before proceeding.


The OS upgrade process will sequentially transfer the Boot, Font, and OS files. After the Boot file is transferred, the XTOP device will automatically reset, and then the Font and OS files will be transferred in order.


If the upgrade is interrupted and the Font or OS files are not transferred correctly, the screen will remain black and display [Boot Mode], indicating only the Boot file has been transferred. In this case, simply run the [OS Upgrade] menu again to complete the upgrade.


Once the upgrade is complete, the device will enter touch calibration mode. Please follow the on-screen instructions to calibrate the touch panel accurately.


Tip: If the Font file was not transferred properly, text on the screen may appear as black squares.

is the problem solved? View More
Q.
[XTOP] How to Enter the Menu Screen
Product
A.

To enter the menu screen, follow these steps:

  1. Turn off the power to the XTOP device.

  2. While turning the power back on (resetting from OFF to ON), continuously tap the very top edge of the screen (left or right side does not matter) at 0.5-second intervals. After the Project Loading completes, the main menu (menu screen) will appear.

 

Menu Screen Details

  • For OS version V3.1: The top of the screen displays [Main Menu (Model Name)].

  • For OS version V4.8: The top of the screen displays only the model name.

  • The current time is shown in the bottom right corner.

  • The letter "A" (or "가") to the left of the time is a button to switch between Korean and English input modes.

  • To return to the operation (RUN) screen:

    • For OS V3.1: Press the [X] button at the top right corner.

    • For OS V4.8: Press the [RUN] button.

 

For a video guide on how to enter the menu screen of XTOP products, please refer to the M2I Corporation YouTube channel:

https://www.youtube.com/watch?v=itHQo9dtBc4

is the problem solved? View More
Q.
[XTOP] How to Transfer Project Files (Drawings) Using a USB Memory Stick
Product
A.

The method for transferring files varies depending on the OS version of the XTOP product.

You can check the OS version on the XTOP device by navigating to [Menu Screen] - [Information].

 

If the OS version of your XTOP device is V3.1:

  1. Insert the USB memory stick into your PC. Create a folder named [-HMI-] on the USB, and then create a [SYS] folder inside it.

  2. Run the XDesignerPlus V2.6 software and go to [Transfer] - [Build and Transfer]. In the Project Builder screen, click the [Create TRN] button at the top and save the file as [PIC00000.trn] inside the SYS folder under the -HMI- folder on the USB memory stick.

  3. Insert the USB memory stick into the XTOP device. On the main menu screen of the touch panel, go to [Initial Settings] - [12. Import from USB], select [Project], and press the Enter key.

Note: The OS file for XTOP can be found in the XDesignerPlus installation path ([C:Program Files (x86)M2I Corp\XDesignerPlus\OS]). Save the OS file for XTOP (e.g., xtop rom2 v3.1(2013-10-28).bin) as [OS000000.bin] inside the SYS folder under the -HMI- folder on the USB memory stick, and proceed in the same way as above.

 

If the OS version of your XTOP device is V4.8:

  1. Run XDesignerPlus V4.8 and select [Transfer] - [Build and Transfer].

  2. In the [Project Builder] screen, click [Create TRZ] at the top to save the TRZ file.

  3. Change the extension of the TRZ file to .zip and extract its contents.

  4. Copy all extracted files and paste them into the [PRJ] folder inside the [-HMI-] folder on the USB memory stick.

  5. Insert the USB memory stick into the XTOP device. On the menu screen, go to [Interface] - [USB Storage] - [File Copy]. Select [Project File] as the file type, then press the [USB->HMI] button to download the project from the USB to the XTOP device.

  6. Once the copy is complete, remove the USB memory stick and reset the device power.

 

If you need further clarification or have additional content to translate, feel free to provide more details!

is the problem solved? View More
Q.
[How to Diagnose XTOP Power Issues] Device Not Powering On
Product
A.
First, check the LED indicator located at the bottom-left corner on the front of the XTOP device.
 
1. LED is Green: This means the mainboard is booting normally.
-> Action:
1) If the LED is green but the screen remains blank, it may be a display (LCD) issue, not a power issue. This is often mistaken as the device not turning on.
   Since this is likely a hardware problem, please contact Customer Support Center.
2) If an English message appears on the screen instead, it may be a software issue. In that case, please contact the Technical Support Center.
 
 
2. LED is Red: This means the mainboard is not booting properly.
-> Action: There could be various causes, such as hardware failure or damage from moisture, dust, or corrosion. Please contact Customer Support for repair service.
 
 
3. LED is Off (No Response)
-> Action: Check the power input port on the back of the device and make sure it is receiving the correct rated power supply. 
If power is being supplied correctly but the device is still unresponsive, contact Customer Support center.
is the problem solved? View More
Q.
[How to Diagnose Touch Issues on XTOP Devices] Touch Sensor Test & Calibration Guide
Product
A.
If the screen doesn’t respond when touched, there are usually two possibilities:
1. A hardware issue with the touch sensor
2. A communication failure.
To identify the problem, start with a touch sensor diagnosis.
 

Note: The touch diagnosis method depends on the OS version of your XTOP device.
You can check the OS version by going to [Menu]-[System Information] on the device.
 
* For XTOP Devices with OS Version V3.1
1. Go to the Main menu-[Diagnosis]-[2. Touchkey Diagnosis:].
2. A white screen will appear. Touch anywhere on the screen. A black rectangle will indicate the touch location.
 
* For XTOP Devices with OS Version V4.8
Go to the Menu-[Device Manager], and Tap the [Touch test] button.
A white screen will appear. Touch anywhere on the screen. A black rectangle will indicate the touch location.
 

[Diagnosis Results & Next Steps]
Case 1: Touch Point Matches Black Dot
-> The touch sensor is working correctly. Proceed to check the communication settings and cables using the communication manual.
 
Case 2: Touch Point Doesn’t Match Black Dot
-> The touch input is misaligned. You’ll need to calibrate the touch screen.
 

[How to Calibrate the Touch Screen on XTOP]
1. Turn off the power to the XTOP device.
2. While pressing the lower part of the screen (bottom half, left or right side), turn the power back on.
3. When the screen turns white, release your touch. A message will appear: "To calibrate the touch screen, touch anywhere." and a countdown will start.
4. Before the countdown reaches "0", touch anywhere on the screen.
5. You’ll see a black square in the center with a message: "Touch the center of the screen." Use a stylus to accurately touch the center point, followed by the top-left, top-right, bottom-left, and bottom-right points.
6. Once completed, you’ll see a message: "Data Saving", and then calibration is now finished.
 

[Other Possible Issues]
Case 1: No Touch Response at All
If there is no response from the screen, check for any dents or pressure marks on the surface. If damage is found, it may be preventing the touch screen from functioning properly. 
In this case, replace the Front Sheet via customer support. If damage is severe, the Touch Sensor might also need replacement.
 
Case 2: Contamination Issues
If cutting oil or other substances seep under the front sheet and reach the touch sensor, it may cause malfunction. In this case, customer service is also required.
 
Case 3: Touch Not Working Despite No Visible Damage
If there’s no dent, but Touch doesn’t respond in certain areas, Calibration doesn’t work, or Touch points are still misaligned after calibration,
-> The Touch Sensor needs to be replaced. Contact customer support.
 

[Watch a Video Guide]
For a step-by-step video on touch calibration, visit M2I YouTube channel: https://www.youtube.com/watch?v=AkDXOIidn6E
is the problem solved? View More
Q.
[XTOP Product Troubleshooting] Battery Replacement Timing and Testing Method
Product
A.
The battery should be replaced in any of the following three cases:
 
1. Clock Data displays as Letters (A, B, C, D, E, F, etc.)
- If the letters appear instead of the correct time, you can temporarily resolve this by resetting the time from the Main Menu.
 
2. Message appears after power reset: [Changed Logging, Recipe. Do you want to initialize?]
- This message appears after turning the power OFF and then ON.
- Press the [Yes] button to proceed with initialization, and it initializes (delete) only the Logging and Recipe data.
 
3. Device resets when moving to an Alarm Screen
- If the device resets when accessing an alarm-related screen, you can execute the [Backup Memory Initialization] from the Main Menu.
- Backup Memory stores Logging, Alarm, and Recipe data. (*Note: Only the Backup Memory should be initialized. Do not reset other settings.)
 
While the device can still be used after performing the steps above, these are signs that the battery is failing.
To prevent recurring issues, the battery should be replaced.
 
How to check and replace the battery
- Check the CR2032 battery located on the back of the device.
- If the voltage is below 2.8V, the battery should be replaced.
- Power OFF the device before replacing the battery.
*Note: Replacing the battery does not affect the screen program (project/design), as it is stored in Flash memory and will remain intact.
 
If the new battery drains within a month
- If a new CR2032 battery is discharged within one month, you need to exchange the rechargeable battery (MS621) on the mainboard from customer service.
- The typical lifespan of a CR2032 battery is at least one year, but battery life may be shortened depending on the installation environment. 
- The replacement cycle is based on the battery’s lifespan under the product’s rated operating conditions.
*Note: The battery-related issues can often occur in environments with corrosive gases.
is the problem solved? View More
Q.
[R Product Troubleshooting] Touch Sensor Test and Calibration
Product
A.
If the screen does not respond when touched, it could be due to one of two issues: a hardware failure of the touch sensor or a communication problem. Follow the steps below to diagnose the issue.
 
Step 1: Run Touch Test
1. Go to the Menu Screen and run the [Control Panel]-[Touch] menu.
2. When the [Touch] window appears, tap the [2. Touch Test: Start] button.
3. A white screen will appear. Touch various areas on the screen. If the screen is working properly, blue dots will appear where you touch.
 
Step 2: Analyze the Results
Case 1: Touch positions match the blue dots
The touch sensor is working correctly. Now check for communication issues. Refer to the communication manual to inspect cables and settings.
 
Case 2: Blue dots appear, but in the wrong location
The touch input is misaligned. Run [1. Touch Calibration: Start] to recalibrate the touch coordinates.
 
Case 3: No response to any touch
Check if the screen has any visible dents or pressure marks (e.g., from tools or foreign objects). If so, this can interfere with touch input.
 
- Repair and Support Information
If the screen has visible dents or is physically damaged, you may need to replace the front sheet.
In more severe cases, where the touch sensor is also affected, both the front sheet and touch sensor may require service (A/S).
 
Touch issues can also occur if the front sheet is deformed or if cutting oil or foreign substances have entered the screen and reached the sensor.
 
If there are no visible dents, deformations, or contaminants but the touch still doesn’t work, or calibration fails or the coordinates remain inaccurate, the touch sensor likely needs to be replaced.
In any of the above cases, please contact our Customer Support Center for repair service (A/S).
 
is the problem solved? View More
Q.
[R Product] How to Access the Menu Screen
Product
A.
To access the Menu Screen (Main Settings Screen) from the Operation Screen (where the Project or Design interface runs), follow these steps:
 
Swipe down from the top edge of the screen toward the center while pressing gently.
This will bring up the top menu, as shown in the image below.
 
Tap the first button, [Exit], to close the operation screen and go to the menu screen.
 

For a video menual, refer to the link : https://www.youtube.com/embed/LwkiEACeCIs
is the problem solved? View More
1

Site Map

You can see the full service provided by M2I.

M2I Corporation11-35, Simin-daero 327beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, Republic of Korea © M2I Corporation. All rights reserved.
Youtube Location

This site is not supported by the current browser. Please download and use another browser below.