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Q&A

BEST FAQ
Smart HMI More
Q.
[Product Troubleshooting Method] When Water Enters the Product
Product
A.
1. If water enters the product, immediately disconnect the power to prevent rust, dry the area where water has entered with a dryer, etc., and then turn on the power.

2. If salt water enters, wash only the PCB ASS’Y (excluding the LCD and touch sensor) with clean water, dry it with a dryer, etc., and then turn on the power.
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Q.
[Product Troubleshooting Method] When Cutting Oil or Similar Substances Enter the Product
Product
A.
When using the product in environments where cutting oil or similar substances are present, oil may enter between the glass and film of the touch sensor, causing the touch to not work.

If this problem occurs, you need to replace the touch ASS’Y (touch sensor + front sheet + front case).
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Q.
[R Product Troubleshooting Guide] Power Not Turning On
Product
A.

1. PWR LED Lamp ON
  If only the PWR lamp is lit, the device is receiving power but is not booting up properly.

  In this case, refer to the instructions for creating a recovery disk with an SD card and attempt recovery using the prepared SD card.

  If the issue persists after recovery, contact the customer support center for A/S service.
 
 
2. PWR Lamp Not Responding (OFF)
  If there is no response from the PWR lamp, check whether the input voltage is being supplied correctly.

  Use a tester to check the input voltage at the product's power terminal.

  If power is being supplied normally but the device still does not turn on and the PWR lamp remains unresponsive, contact the customer support center for A/S service.
 
 
Note: How to Enter the System Main Menu
  While applying pressure to the top case, pull down toward the screen to reveal the [Top Menu].

  Press the first [Exit] button to enter the main menu screen.
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