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BEST FAQ

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Q.
[XTOP] How to Remove Password and Delete Project Files

Product

A.
If a password is set on the XTOP device, it cannot be accessed or programmed via the software.
To reset the password and delete the project files, you must enter OS Download Mode or Boot Mode, depending on the device’s OS version.

[How to Enter OS Download Mode / Boot Mode]
1. Short Pin 2 (TX) and Pin 6 (RX) of the COM1 port using a clip or jumper, then power-cycle the device.
The screen will display [OS Download Mode/Boot Mode].
- For a 9-pin D-SUB COM1 connector : Short Pin 7 (TX) and Pin 8 (RX).
- For a 15-pin D-SUB COM1 connector : Short Pin 9 (RX) and Pin 10 (TX).
Once the screen switches to [OS Download Mode / BOOT Mode], remove the short.

* If the screen displays [OS Download Mode], the OS version is V3.1.
* If it displays [Boot Mode], the OS version is V4.8.

[For XTOP with OS Version V3.1 (OS Download Mode)]
1. Run XDesignerPlus V2.6 and go to [Transmission - Execute Transmitter] menu.
2. Click the [File Select] button and choose the file:

[xtop rom2 v3.1(2015-07-20)ErasePRJ All Initialization.bin]. (Provided separately.)

3. Set the appropriate transfer channel (Ethernet / USB / Serial) based on your connection. Click [Transfer]. The OS file will be downloaded to the HMI device.
4. Once the transfer is complete, the device will automatically reset and return to factory default settings, including removal of the password and deletion of all project files.
5. After the menu screen appears, download the normal OS file from: [C:\Program Files (x86)\M2I Corp\XDesignerPlus\OS\xtop rom2 v3.1*.bin]

[For XTOP with OS Version V4.8 (Boot Mode)]
1. Run XDesignerPlus V4.8 and go to [Transmission - Execute Transmitter] menu.
2. In the top left, select [OS, FONT (PC -> HMI)].
3. Click [File Select] and choose the file:
[OS0000_04080221_20180605_ErasePRJAllInitialize.bin] (Provided separately.)

4. Set the appropriate transfer channel (Ethernet / USB / Serial) based on your connection. Click [Transfer]. The OS file will be downloaded to the HMI device.
5. After the transfer completes, the HMI will automatically reset, delete all settings and project files, and return to factory defaults.
6. Once the menu appears, download the normal OS file from: [C:\Program Files (x86)\M2I Corp\XDesignerPlus4\OS\OS0000_0408*.bin]

Note:
For other series such as TOPR, RX, RW, RE, RH, initialization is done using a Recovery Disk.

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Q.
[R Product] I Forgot My Password. What Should I Do? (Recovery Disk)

Product

A.
The R Series (TOPR / TOPRX / TOPRW / TOPRE / TOPRH) allows you to set an administrator password.
This can be configured via [Project] - [Security] in TOP Design Studio or directly on the device under [Control Panel] - [Security] from the menu screen.

This password is required to access the menu screen and to perform download/upload operations.

If the password is forgotten, there is no way to reset or retrieve it — not even through customer support.
The only solution is to create a recovery disk using an SD card in TDS and use it to reset the device.
Note: Performing recovery will erase all data on the device.

[How to Create a Recovery Disk]
1. Insert an SD card into your PC.
2. In TOP Design Studio, go to [Tool] - [Recovery Disk].

3. Select the SD card drive from the list, choose your product series, then click [Go].
→ This will generate the recovery disk.

[How to Perform Recovery]
1. Insert the SD card into the HMI device.
2. Set both DIP switches 1 and 2 (next to the SD slot) to the down position.
3. Recovery will begin when the device is power cycled.

You’ll see the message: "The system upgrade will take a few minutes. WARNING! Do not turn off the power."
After a few moments, the device will emit a continuous beeping sound (beep! beep! beep!) indicating that the recovery is complete.

4. Remove the SD card.
5. Return DIP switches 1 and 2 to the up position, then power cycle the device again.

You’ll be prompted with the touch calibration screen.
Complete the calibration by pressing and holding each target area.
Once calibration is done, the menu screen will appear — at this point, re-download your project file.

Important Note:
When selecting the SD card drive in TDS, make sure you choose the correct drive. Selecting the wrong one may erase data from another drive on your PC.

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Q.
[R Product] I Can’t Select Objects While Editing. (Lock Setting)

Product

A.
If you’re unable to select or edit objects on your screen during editing, it's likely because those objects are locked. Locked objects cannot be edited. This feature is useful when you want to prevent further changes to completed objects. To lock or unlock an object, right-click the object and select [Lock] or [Unlock] from the context menu. If multiple objects are locked, you can use [Unlock All] to release all locks at once. Alternatively, after selecting an object, wait for about 2 seconds. A pushpin icon will appear at the top-left corner of the object. Clicking this icon will also toggle the lock status. When an object is locked, it will be outlined with black dots, and the red pushpin icon will appear after 2 seconds. Clicking the red icon will unlock it. When unlocked, the object is editable. Clicking the blue pushpin icon again will lock it.

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