The diagnosis method varies depending on the OS version of the XTOP product.
You can check the OS version in the [Menu Screen] - [Information] section of the XTOP product.
For instructions on how to access the menu screen, please refer to post number 3 on the [A/S Support] board.
If the OS version of the XTOP product is V3.1:
1. For RS-485, switch to RS-422 mode for diagnosis. (Self-diagnosis is not supported for RS-485.)
2. For the COM2 RS-422 9-pin connector, short pin 1 to pin 6 (RDA-SDA) and pin 4 to pin 9 (RDB-SDB) using a clip or similar tool. Then, start [COM2 Port Self Diagnosis] (item 8 in the [Diagnostics] menu) from the menu screen.
3. For the COM2 RS-422 15-pin connector, short pin 11 to pin 13 (RDA-SDA) and pin 12 to pin 14 (RDB-SDB) using a clip or similar tool. Then, start [COM2 Port Self Diagnosis] (item 8 in the [Diagnostics] menu) from the menu screen.
4. The [COM2 PORT DIAG.] window will pop up. If [OK] appears in result item 3, the port is functioning normally.
5. If you have properly shorted the pins but result item 3 shows [COM2 Port/Connection Error], it is likely a hardware issue, and you should contact the customer support center for service.
If the OS version of the XTOP product is V4.8:
1. For RS-485, switch to RS-422 mode for diagnosis. (Self-diagnosis is not supported for RS-485.)
2. For the COM2 RS-422 9-pin connector, short pin 1 to pin 6 (RDA-SDA) and pin 4 to pin 9 (RDB-SDB) using a clip or similar tool. Then, run [COM2 Loopback Diagnosis (Rx-Tx Pin Connection)] from the [Device Manager] menu on the menu screen.
3. For the COM2 RS-422 15-pin connector, short pin 11 to pin 13 (RDA-SDA) and pin 12 to pin 14 (RDB-SDB) using a clip or similar tool. Then, run [COM2 Loopback Diagnosis (Rx-Tx Pin Connection)] from the [Device Manager] menu on the menu screen.
4. The COM2 Loopback Diagnosis window will pop up. If [OK] appears in result item 3, the port is functioning normally.
5. If you have properly shorted the pins but result item 3 shows [COM2 Port/Connection Error!], it is likely a hardware issue, and you should contact the customer support center for service.
Additional Notes:
For the 9-pin D-SUB connector, the pin numbers are as follows: from the top left to the right: 5, 4, 3, 2, 1; from the bottom left to the right: 9, 8, 7, 6.
For the 15-pin D-SUB connector: pin 11 is RDA, pin 12 is RDB, pin 13 is SDA, pin 14 is SDB, and pin 15 is SG. The pin order is from the top left to right: 8, 7, 6, 5, 4, 3, 2, 1; from the bottom left to right: 15, 14, 13, 12, 11, 10, 9.
Port diagnosis is different from [PLC Communication Diagnosis]. Port diagnosis (loopback test) checks if the hardware port is functioning properly, while communication diagnosis checks communication with the PLC. For communication diagnosis, use [Diagnostics - PLC and COM2/COM1/Ethernet Communication Diagnosis] in OS V3.1, or [PLC Settings - Communication Diagnosis] in OS V4.8. Refer to the communication manual for wiring diagrams and communication settings