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FAQ
Smart HMI
Q.
[R Series] Barcode Scanner Setup Guide
Product
A.
This guide explains how to configure a barcode scanner for use with the TOP HMI, depending on the connection method (USB or Serial).
 
1. If Using a USB Barcode Scanner
When a barcode scanner is connected to the USB port of the TOP HMI, you need to configure it in TOP Design Studio as follows:
1) Launch TOP Design Studio.
2) Go to [Project] - [Property] to open the Project Option window.
3) Select [USBDevice] from the left menu, and click [Add PLC] to add [USB Barcode].
 
4) Once added, select [USB Barcode] to access its configuration panel on the right.
 
[USB Barcode Configuration]
- Write Address: Enter the PLC address where the scanned barcode data will be written.
- Word Count: Set the number of word addresses needed to store the barcode data.
* Note: Each word (16-bit) can store 2 characters.
             Ex) If the barcode contains 40 characters, set Word Count to 20.
 
2. Setting the USB Barcode ID on the HMI
1) On the HMI device, press the [Exit] button on the top menu to enter the system menu.
2) Go to [Control Panel] - [USB Manager].
3) Set the ID for the connected USB barcode scanner.
 
3. If Using a Serial Barcode Scanner
1) In TOP Design Studio, add a new device via the serial port by clicking [Add PLC].
2) Set the following:
   - Vendor: Peripheral Device
   - Model: Serial Barcode
3) The remaining settings (Write Address, Word Count, etc.) are the same as for USB.
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Q.
[R Series Products] Are There Features by Series?
Product
A.
The R products include the TOPR, TOPRX, TOPRW, TOPRE, TOPRH, and TOP-PCVIEW series.
You can check the main features and available screen sizes (inches) for each series in the catalog below.
For more detailed information, please visit our website and refer to the [Product] section for each product group.
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Q.
[R Series Product] How to Create a Recovery Disk / How to Recover Using a Recovery Disk
Product
A.
Required Items: SD card, SD card reader, PC with TOP Design Studio software installed
 
How to Create a Recovery Disk
1. Insert the SD card into your PC. (If using a reader, connect the reader to the PC.)
2. Launch the TOP Design Studio software.
3. Go to [Tools] – [Recovery Disk].
4. In the Recovery Disk Maker window, select the SD card drive and choose the series of your TOP product.
5. Click the [Start] button to create the recovery disk.
 
How to Recover (Initialize) the TOP Product Using the Recovery Disk
1. Insert the SD card (created as a recovery disk) into the SD card slot on the back of the TOP product.
2. Lower both DIP switch 1 and 2 located to the right of the SD card slot.
3. Reset the power of the TOP product (OFF → ON).
4. After a few seconds (about 5–10 seconds), if recovery proceeds normally, a gear image will appear on the screen along with an English message instructing not to turn off the power.
5. When you hear the beeping sound (“beep beep beep”) from the TOP product, it means the recovery is proceeding normally.
6. Remove the SD card, return DIP switches 1 and 2 to their original positions, and reset the TOP product.
7. Check that the TOP product boots up normally.
 
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Q.
[XTOP Product Troubleshooting Guide] How to Diagnose the COM2 RS-422 Port
Product
A.

The diagnosis method varies depending on the OS version of the XTOP product.
You can check the OS version in the [Menu Screen] - [Information] section of the XTOP product.
For instructions on how to access the menu screen, please refer to post number 3 on the [A/S Support] board.
 
If the OS version of the XTOP product is V3.1:
1. For RS-485, switch to RS-422 mode for diagnosis. (Self-diagnosis is not supported for RS-485.)
2. For the COM2 RS-422 9-pin connector, short pin 1 to pin 6 (RDA-SDA) and pin 4 to pin 9 (RDB-SDB) using a clip or similar tool. Then, start [COM2 Port Self Diagnosis] (item 8 in the [Diagnostics] menu) from the menu screen.
3. For the COM2 RS-422 15-pin connector, short pin 11 to pin 13 (RDA-SDA) and pin 12 to pin 14 (RDB-SDB) using a clip or similar tool. Then, start [COM2 Port Self Diagnosis] (item 8 in the [Diagnostics] menu) from the menu screen.
4. The [COM2 PORT DIAG.] window will pop up. If [OK] appears in result item 3, the port is functioning normally.
5. If you have properly shorted the pins but result item 3 shows [COM2 Port/Connection Error], it is likely a hardware issue, and you should contact the customer support center for service.
 
If the OS version of the XTOP product is V4.8:
1. For RS-485, switch to RS-422 mode for diagnosis. (Self-diagnosis is not supported for RS-485.)
2. For the COM2 RS-422 9-pin connector, short pin 1 to pin 6 (RDA-SDA) and pin 4 to pin 9 (RDB-SDB) using a clip or similar tool. Then, run [COM2 Loopback Diagnosis (Rx-Tx Pin Connection)] from the [Device Manager] menu on the menu screen.
3. For the COM2 RS-422 15-pin connector, short pin 11 to pin 13 (RDA-SDA) and pin 12 to pin 14 (RDB-SDB) using a clip or similar tool. Then, run [COM2 Loopback Diagnosis (Rx-Tx Pin Connection)] from the [Device Manager] menu on the menu screen.
4. The COM2 Loopback Diagnosis window will pop up. If [OK] appears in result item 3, the port is functioning normally.
5. If you have properly shorted the pins but result item 3 shows [COM2 Port/Connection Error!], it is likely a hardware issue, and you should contact the customer support center for service.
 
Additional Notes:
For the 9-pin D-SUB connector, the pin numbers are as follows: from the top left to the right: 5, 4, 3, 2, 1; from the bottom left to the right: 9, 8, 7, 6.
For the 15-pin D-SUB connector: pin 11 is RDA, pin 12 is RDB, pin 13 is SDA, pin 14 is SDB, and pin 15 is SG. The pin order is from the top left to right: 8, 7, 6, 5, 4, 3, 2, 1; from the bottom left to right: 15, 14, 13, 12, 11, 10, 9.
Port diagnosis is different from [PLC Communication Diagnosis]. Port diagnosis (loopback test) checks if the hardware port is functioning properly, while communication diagnosis checks communication with the PLC. For communication diagnosis, use [Diagnostics - PLC and COM2/COM1/Ethernet Communication Diagnosis] in OS V3.1, or [PLC Settings - Communication Diagnosis] in OS V4.8. Refer to the communication manual for wiring diagrams and communication settings
 
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Q.
[XTOP Product Troubleshooting Guide] How to Diagnose the COM2 RS-232C Port
Product
A.
The diagnosis method varies depending on the OS version of the XTOP product.
You can check the OS version in the [Menu Screen] - [Information] section of the XTOP product.
For instructions on how to access the menu screen, please refer to post number 3 on the [A/S Support] board.
 
If the OS version of the XTOP product is V3.1:
Short pins 2 and 3 of the COM2 RS-232C connector using a clip or similar tool, then start [COM2 Port Self Diagnosis] (item 8 in the [Diagnostics] menu) from the menu screen. The [COM2 PORT DIAG.] window will pop up, and if [OK] appears in result item 3, the port is functioning normally.
If you have properly shorted the pins but result item 3 shows [COM2 Port/Connection Error!], it is likely a hardware issue, and you should contact the customer support center for service.
 
If the OS version of the XTOP product is V4.8:
Short pins 2 and 3 of the COM2 RS-232C connector using a clip or similar tool, then run [COM2 Loopback Diagnosis (Rx-Tx Pin Connection)] from the [Device Manager] menu on the menu screen.
The COM2 Loopback Diagnosis window will pop up. If [OK] appears in result item 3, the port is functioning normally.
If you have properly shorted the pins but result item 3 shows [Time Out Error], it is likely a hardware issue, and you should contact the customer support center for service.
 
Additional Notes:
If you use a tester, connect pin 5 to the tester's negative terminal and pin 3 to the positive terminal. If the measured voltage is about -5.56V, the port is normal.
For the 9-pin D-SUB connector, the pin numbers are as follows: from the top left to the right: 5, 4, 3, 2, 1; from the bottom left to the right: 9, 8, 7, 6
 
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Q.
I performed [Build & Transfer], but I got a [BUILD FAIL].
Product
A.
[BUILD FAIL] occurs when there are errors in the project file.
A project file with errors cannot be transferred to the device
 
1. For XTOP products (XDesignerPlus):
When you click the [Close] button on the [Project Builder] screen, an error message window will appear at the bottom.
Click each error in the list to check and fix them one by one
 
2. For TOPR/TOPRX/TOPRW/TOPRE/TOPRH/TOP-PCVIEW products (TOP Design Studio):
At the bottom of the [Project Build] screen, there is an [Error & Warning] page displaying the list of errors.
Click each error in the list to check and fix them one by one
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Q.
[R Series] How to Change the IP Address Using a Touch Button During Operation
Function/Development
A.
In TOP Design Studio, this can be implemented using either Special Functions in the [Effect & Action] page or a script function.
 
1. Using Special Functions in the [Effect & Action] Page

In the [Action] tab, select [Special], then choose [System] to open the available Action menu.
 
Since this involves changing the PLC IP address, select the [PLC IP Change] menu.
You can then configure the new IP address as shown in the example below.
 

You can also:
Use the [HMI IP Change] menu to change the IP address of the TOP unit.
Use [HMI IP Read] or [PLC IP Read] to retrieve the current IP addresses of the HMI or PLC, respectively.
 
 
2. Using Script Functions
To implement this using a script, open the [Function] menu at the top and search for "IP".
You will find relevant functions, including [SetPLCIPAddress], which can be used to change the PLC IP address programmatically.
 
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Q.
2D/3D CAD Drawings Required
Service
A.
The 2D/3D CAD drawing files can be downloaded from our official website.

Please go to the [Product] menu, select the relevant product, then navigate to the product detail page.
From there, click on [Smart HMI/Smart SCADA/Smart Device]-[Product]-[Drawings] to download the CAD files.
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Q.
[R Series] Invalid Floating Point Operation” Error When Running TDS
Software
A.
This issue occurs when your PC is unable to load the Tahoma font. It may be caused by the Tahoma font being modified or corrupted by another program, making it unusable.
 
To resolve this issue, please download the Tahoma font from a reliable source on the internet and overwrite the existing file in the following directory [C:\Windows\Fonts].
 
After replacing the font, try running the program again.
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Q.
[XTOP] How to Download (Transfer) FONT Files
File transfer
A.
The method for transferring font files to XTOP devices varies depending on the OS version.
You can check the OS version by going to [Menu Screen]-[System Information] on your XTOP device.
 
 
* For OS Version V3.1:
1. Launch the [Transfer Menu-Excute Transmitter] menu in XDesignerPlus V2.6.

2. Click the [File Select] button and select the following font files [88Eng 816Eng 1616HanMingchoGothic 1632Eng 3232HanGothic 0606Eng 1212Eng Rev.FON]. (You can download these font files from our official website.)

3. Choose the appropriate transfer channel (Ethernet/USB/Serial) based on your cable connection, then click the [Transfer] button to begin transferring the font files.
 
* For OS Version V4.8:
1. Launch the [Transfer Menu-Execute Transmitter] menu in XDesignerPlus V4.8.

2. At the top left, select [OS FONT], then click the [...(File Select)] button located in the middle-right area.
   Navigate to the path: C:Program Files (x86)M2I CorpXDesignerPlus4OSFONT, and select the font file (FONT00_....FON). 
   Make sure to change the file type to [Font File (*.Fon)] to view the font files.

3. Based on your connection type, select the appropriate transmtting channel (Ethernet/USB/Serial) from the top right, then click the [Transfer] button to send the font files.
 
 
* Note for TOPR/RX/RW/RE/RH Series: For these models, the OS is updated automatically when the project file is transferred. Therefore, OS/FONT files cannot be transferred separately.
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