First, check the LED indicator located at the bottom-left corner on the front of the XTOP device.

 

1. LED is Green: This means the mainboard is booting normally.
-> Action:
1) If the LED is green but the screen remains blank, it may be a display (LCD) issue, not a power issue. This is often mistaken as the device not turning on.
   Since this is likely a hardware problem, please contact Customer Support Center.
2) If an English message appears on the screen instead, it may be a software issue. In that case, please contact the Technical Support Center.

 

 

2. LED is Red: This means the mainboard is not booting properly.
-> Action: There could be various causes, such as hardware failure or damage from moisture, dust, or corrosion. Please contact Customer Support for repair service.

 

 

3. LED is Off (No Response)
-> Action: Check the power input port on the back of the device and make sure it is receiving the correct rated power supply. 
If power is being supplied correctly but the device is still unresponsive, contact Customer Support center.